The art of interviewing incorporates techniques that enable the interviewer to develop skills to work effectively and efficiently in a variety of situations with varying types of clients. This workshop builds skills in communicating for success with resistant clients. Participants will enhance their ability to move the client from negative involvement with personal externally controlled difficulties towards internal understanding of their behaviour. This change of focus in the interview will lead to responsible behaviour as a basis for ongoing success for the client. During this course participants will be practising interviewing skills in a variety of scenarios with direct coaching and feedback by the trainer.
1 or 2 day course